Last updated: September 2, 2026

Thank you for shopping with TwoWin Garment. This Shipping Policy explains our order processing, shipping methods, estimated delivery times, shipping charges, customs responsibilities, and procedures for delayed, lost, damaged, or undeliverable shipments.

This policy applies to orders placed through https://www.twowinwear.com.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment and order verification.

Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed on weekends or holidays will normally begin processing on the next business day.

Processing may take longer during:

• Sales and promotional events;

• Holiday periods;

• Product launches;

• Periods of unusually high order volume;

• Payment or address verification;

• Suspected fraud reviews;

• Inventory adjustments; or

• Events outside our reasonable control.

The processing period is separate from the carrier’s estimated transit time.

2. Order Verification

To protect customers and prevent fraud, some orders may require additional verification before shipment.

We may contact you to confirm:

• Billing information;

• Shipping information;

• Payment authorization;

• Identity or account ownership; or

• Other information reasonably necessary to verify the transaction.

An order may be delayed or canceled if we cannot complete the required verification.

Please ensure that your email address and telephone number are accurate so we can contact you if necessary.

3. Shipping Within the United States

For eligible orders shipped within the United States:

• Minimum eligible order value: USD $10.00

• Standard shipping charge: USD $5.00

• Estimated carrier transit time: 5–8 business days after dispatch

Because orders normally require 1–3 business days for processing, the estimated total time from placing an order to delivery is approximately 6–11 business days.

These timeframes are estimates and not guaranteed delivery dates.

The exact shipping charge available for your order will be shown at checkout before payment.

4. International Shipping

We ship to supported international destinations displayed at checkout.

Available international shipping methods may include:

• DHL eCommerce Parcel Direct;

• DHL eCommerce Parcel Standard;

• DHL Express Worldwide; and

• FedEx International Connect Plus.

The shipping services available to you depend on:

• The destination country or region;

• Delivery address;

• Package dimensions and weight;

• Product restrictions;

• Carrier availability; and

• Other order details.

International shipping charges and estimated transit times are calculated at checkout. Please review the available shipping method, estimated delivery time, and total charge before completing your purchase.

We cannot guarantee that every shipping method will be available for every destination.

5. Delivery Estimates

Delivery estimates are provided for convenience and are not guaranteed unless we expressly state otherwise.

Estimated delivery time consists of:

1. Order processing time; and

2. Carrier transit time after dispatch.

Delivery may take longer because of:

• Severe weather;

• Customs inspections or clearance;

• Carrier disruptions;

• Public emergencies;

• Transportation delays;

• Peak holiday volume;

• Local delivery conditions;

• Labor disputes;

• Incorrect or incomplete address information;

• Remote delivery locations; or

• Other events outside our reasonable control.

A delay does not automatically qualify an order for cancellation or refund if the order has already shipped. Mandatory consumer rights remain unaffected.

6. Shipping Charges

Shipping charges are calculated according to the shipping destination, selected service, package details, and any applicable promotion.

The final shipping charge will be displayed at checkout before you submit payment.

Shipping promotions may be subject to:

• A minimum purchase amount;

• Destination restrictions;

• Product exclusions;

• Promotional dates;

• A required discount code; or

• Other conditions disclosed with the offer.

Unless otherwise stated, the minimum purchase amount for a shipping promotion is calculated after discounts and before taxes, duties, and shipping charges.

Shipping charges are generally non-refundable after an order has been correctly shipped, except where required by law or where the return results from our error.

7. Customs Duties, Import Taxes, and Fees

International shipments may be subject to:

• Customs duties;

• Import taxes;

• Value-added tax;

• Goods and services tax;

• Customs processing charges;

• Brokerage fees; or

• Other charges imposed by the destination country or carrier.

Some shipping services support prepaid duties. Checkout will indicate when duties or taxes are prepaid, collected in advance, or included in the order total.

Unless checkout expressly states that duties and taxes are prepaid or included, the recipient is responsible for paying all applicable import charges.

TwoWin Garment does not control customs authorities and cannot predict the exact amount of these charges.

Customers are responsible for understanding the import rules and product restrictions that apply in their destination country.

8. Customs Clearance

International customers may be required to provide additional information to the carrier or customs authority, such as:

• A telephone number;

• An email address;

• Personal identification;

• A tax identification number;

• Proof of payment; or

• A description of the purchased goods.

Failure to provide information requested by customs or the carrier may result in delay, return, abandonment, or destruction of the package.

TwoWin Garment is not responsible for customs delays or for a customer’s failure to complete required customs procedures.

If an international shipment is refused or returned because customs charges were not paid, applicable return shipping, customs, brokerage, or handling costs may be deducted from the refund where permitted by law.

9. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please carefully confirm:

• Recipient’s full name;

• Street address;

• Apartment, suite, unit, or building number;

• City;

• State, province, or region;

• Postal or ZIP code;

• Country;

• Email address; and

• Telephone number.

TwoWin Garment is not responsible for delivery delays, failed delivery, loss, or additional charges caused by inaccurate or incomplete information provided by the customer.

10. Address Changes

If you need to change your shipping address, contact us immediately at support@twowinwear.com.

We will make reasonable efforts to update the address, but we cannot guarantee changes after processing or fulfillment has begun.

Once a package has been transferred to the carrier, we may be unable to:

• Change the delivery address;

• Redirect the shipment;

• Change the shipping service; or

• Cancel the shipment.

If the carrier offers a redirect or address-correction service, the customer may be responsible for any additional charge.

For security reasons, a substantial address change may require cancellation and placement of a new order.

11. Shipping Confirmation and Tracking

When your order ships, we will normally send a shipping confirmation email containing tracking information, if tracking is available.

Tracking information may require up to 48 hours to show movement after the carrier receives the shipment.

If you do not receive a shipping confirmation:

• Check your spam or junk email folder;

• Confirm that the email address provided at checkout is correct; and

• Contact us at support@twowinwear.com with your order number.

The absence of a tracking update does not necessarily mean that the shipment has been lost.

12. Split Shipments

Products from the same order may be shipped separately because of:

• Different fulfillment locations;

• Product availability;

• Package size or weight;

• Carrier restrictions; or

• Operational requirements.

If your order is divided into multiple packages, you may receive separate shipping confirmations and tracking numbers.

You will not be charged additional shipping solely because we choose to divide an order into multiple shipments.

13. Delivery Attempts

Some carriers may require a signature or make multiple delivery attempts.

If no one is available to receive the package, the carrier may:

• Leave the package in a secure location;

• Leave a delivery notice;

• Deliver the package to a local collection point;

• Schedule another delivery attempt; or

• Return the package to the sender.

Customers are responsible for monitoring tracking information and arranging collection or redelivery when required.

TwoWin Garment is not responsible for a package returned because the customer failed to collect it or respond to the carrier’s delivery notices.

14. Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

1. Confirm that the delivery address on your order is correct;

2. Check the mailbox, entrance, reception area, garage, porch, parcel locker, or other possible delivery locations;

3. Ask household members, neighbors, building management, or reception staff;

4. Allow up to 48 hours, as some carriers may scan packages before final delivery; and

5. Contact the carrier using the tracking number.

If the package remains missing, contact us promptly at support@twowinwear.com and include your order number and tracking number.

We will make reasonable efforts to assist with a carrier investigation. However, a replacement or refund is not automatic and will depend on the investigation, delivery evidence, carrier decision, and applicable law.

15. Lost Packages

A package may be considered lost when the carrier confirms that it cannot be located or when it has remained without a tracking update beyond the carrier’s normal investigation period.

If you believe a package is lost, contact us with:

• Your order number;

• Tracking number;

• Delivery address; and

• A description of the issue.

We may ask you to cooperate with a carrier investigation or provide a written confirmation that the package was not received.

If the carrier confirms that the package was lost before delivery, we will provide an appropriate remedy, which may include a replacement or refund, subject to product availability and applicable law.

16. Damaged Packages

Please inspect your package and products as soon as they arrive.

If a package or product arrives damaged, contact us at support@twowinwear.com within 7 days of delivery and provide:

• Your order number;

• A description of the damage;

• Photographs of the damaged product;

• Photographs of the outer and inner packaging; and

• A photograph of the shipping label.

Please keep the damaged product and all packaging until we provide further instructions. The carrier may require them as part of its investigation.

Do not return or discard a damaged product before contacting us.

Verified damaged products will be handled according to our Return and Refund Policy and applicable law.

17. Incorrect or Missing Items

If your order contains an incorrect item or is missing an item, contact us within 7 days of delivery.

Please provide:

• Your order number;

• A description of the incorrect or missing item;

• Photographs of all items received;

• A photograph of the package; and

• A photograph of the shipping label.

After reviewing the information, we will provide an appropriate solution, which may include sending the correct item, replacing the missing item, or issuing a refund.

18. Refused and Unclaimed Shipments

If a customer refuses delivery or fails to collect a shipment, the carrier may return it to the sender or another designated facility.

After the returned package is received and inspected, we may issue a refund for eligible products.

Where permitted by law, the following amounts may be deducted:

• Original shipping charges;

• Return shipping charges;

• Customs duties or import taxes;

• Carrier handling fees;

• Brokerage charges; and

• Other costs resulting from the refusal or failure to collect the shipment.

No refund can be completed until the returned package has been received and reviewed.

19. Undeliverable Packages

A package may be returned as undeliverable because of:

• An incorrect or incomplete address;

• An invalid postal code;

• A missing apartment or unit number;

• An unknown recipient;

• Repeated unsuccessful delivery attempts;

• The customer’s failure to collect the package;

• An inaccessible delivery location; or

• Customs or import restrictions.

If a package is returned as undeliverable, we will contact you when practicable.

If you request reshipment, you may be required to pay the new shipping charge and any costs associated with the return.

If a refund is requested, original and return shipping charges may be deducted where permitted by law.

20. Shipping Restrictions

We may be unable to ship certain products to certain locations because of:

• Carrier limitations;

• Product restrictions;

• Customs regulations;

• Trade controls or sanctions;

• Legal requirements;

• Safety concerns; or

• Operational limitations.

We reserve the right to cancel an order that cannot lawfully or reasonably be shipped. If we cancel an order for this reason, we will refund the affected amount to the original payment method.

21. Freight-Forwarding and Reshipping Services

If you choose to use a freight forwarder, parcel forwarding company, reshipping service, hotel, temporary address, or another third-party receiving service, delivery to that address may be considered completion of our delivery obligation to the extent permitted by law.

We are not responsible for loss, delay, damage, repackaging, additional fees, or delivery errors that occur after the package has been received by the forwarding or reshipping service.

Customers using these services should verify that the provider accepts the products ordered and can forward them to the final destination.

22. Risk of Loss

Risk of loss and legal ownership of purchased products transfer according to applicable law.

Nothing in this policy limits responsibility that cannot legally be excluded, including mandatory rights relating to lost, damaged, or undelivered consumer goods.

23. Delays Beyond Our Control

We are not responsible for delivery delays caused by circumstances beyond our reasonable control, including:

• Severe weather or natural disasters;

• Customs inspections;

• Carrier network disruptions;

• Labor disputes;

• Public emergencies;

• Government restrictions;

• Transportation interruptions;

• Cybersecurity incidents;

• Incorrect customer information; or

• Other force majeure events.

We will make reasonable efforts to provide available information and assist with material shipping problems.

24. Order Cancellations After Shipment

Once an order has shipped, it normally cannot be canceled or recalled.

If you no longer want the product, you may request a return after delivery in accordance with our Return and Refund Policy.

Shipping charges and any applicable return costs may remain the customer’s responsibility.

25. Relationship to Other Policies

Returns, refunds, damaged products, incorrect items, and order cancellations are also governed by our Return and Refund Policy and Terms of Service.

If this Shipping Policy conflicts with a mandatory consumer-protection law, the applicable mandatory law will control.

26. Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes in:

• Shipping methods;

• Carrier availability;

• Shipping charges;

• Delivery regions;

• Business operations; or

• Legal requirements.

The updated policy will be posted on our website with a revised “Last updated” date.

The shipping terms displayed and accepted at checkout will apply to your order, subject to applicable law.

27. Contact Information

If you have questions about shipping or need assistance with an order, contact:

TwoWin Garment LLC
Website: https://www.twowinwear.com
Email: support@twowinwear.com
Phone: +1 808-528-2396
Mailing address: 19713 E Wagontrail Dr, Centennial, Colorado 80015, United States

Please include your order number when contacting us about an existing order.