Last updated: September 2, 2026

Thank you for shopping with TwoWin Garment. We want you to be satisfied with your purchase. This Return and Refund Policy explains the conditions and procedures for returning products purchased through https://www.twowinwear.com.

1. Return Eligibility

We accept eligible returns requested within 30 days of the date your order is delivered.

To qualify for a return, the item must:

• Be unworn, unused, unwashed, and unaltered;

• Be free from stains, odors, pet hair, makeup, deodorant marks, or other signs of wear;

• Include all original tags, labels, accessories, and packaging;

• Be returned in the same condition in which it was received; and

• Be accompanied by a valid order number or other proof of purchase.

Items that do not meet these requirements may be refused or may qualify only for a partial refund where permitted by applicable law.

2. How to Request a Return

To request a return, please contact us at:

Email: support@twowinwear.com

Please include the following information in your request:

• Your full name;

• Your order number;

• The item or items you wish to return;

• The reason for the return; and

• Photographs if the item is damaged, defective, or incorrect.

If your return is approved, we will provide you with return instructions and the appropriate return address.

Please do not send products back without first receiving return authorization. Items returned without authorization, sent to an incorrect address, or sent cash on delivery may be refused.

The address listed on our website is our business contact address and should not be used as a return address unless we specifically instruct you to send your return there.

3. Return Shipping Costs

Customers are responsible for return shipping costs when returning an item because of:

• A change of mind;

• An incorrect size selection;

• A preference regarding color, fit, or style; or

• Any other reason unrelated to an error by TwoWin Garment.

Original shipping charges and optional expedited shipping charges are non-refundable unless the product was damaged, defective, incorrect, or the refund is otherwise required by applicable law.

If the return is caused by an error on our part, such as receiving a damaged, defective, or incorrect item, we will provide an appropriate solution after reviewing the request. This may include a prepaid return label, replacement, or full refund.

We strongly recommend using a trackable shipping service and retaining the shipping receipt until the return has been completed. TwoWin Garment is not responsible for unauthorized returns or return packages lost or damaged in transit.

4. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If an item is damaged, defective, materially different from its description, or different from what you ordered, please contact us at support@twowinwear.com within 7 days of delivery.

Your email should include:

• Your order number;

• A clear description of the issue;

• Photographs of the entire item;

• Close-up photographs showing the damage or defect; and

• Photographs of the outer packaging and shipping label, if applicable.

Please keep the item and all original packaging until we have completed our review. Do not discard, repair, alter, or return the item before receiving our instructions.

After verifying the issue, we may offer a replacement, refund, prepaid return, or another appropriate remedy. The remedy offered will depend on the circumstances, product availability, and applicable law.

Normal variations in color, texture, pattern placement, or measurements that do not materially affect the product’s use are not necessarily considered defects. Product colors may also appear slightly different depending on lighting, photography, and screen settings.

5. Non-Returnable Items

The following items cannot be returned unless they arrived damaged, defective, incorrect, or applicable law requires otherwise:

• Gift cards;

• Items clearly marked as “Final Sale” or “Non-Returnable” before purchase;

• Personalized, customized, or made-to-order products;

• Undergarments and other intimate apparel;

• Swimwear with a removed or damaged hygiene liner;

• Items with removed tags or hygiene seals;

• Items that have been worn, washed, altered, damaged, or improperly cared for; and

• Items returned after the applicable return period.

A promotional or discounted price does not automatically make an item final sale unless it was clearly identified as final sale before purchase.

If you are unsure whether an item can be returned, please contact us before sending it back.

6. Exchanges

We do not guarantee direct exchanges because product availability may change.

If you would like a different size, color, or product, please request a return for the original eligible item. Once the return is approved, you may place a new order for your preferred item.

Submitting a return request does not reserve replacement inventory. Any new order is subject to current pricing, availability, and shipping charges.

If you received a damaged, defective, or incorrect item, please contact us before placing a replacement order.

7. Return Inspection

All returned items are inspected after they arrive at the designated return facility.

We reserve the right to refuse a return or reduce the refund where permitted by law if the item:

• Shows signs of wear, washing, alteration, misuse, or damage;

• Is missing tags, accessories, parts, or original packaging;

• Is not the same item that was originally purchased;

• Was returned without authorization; or

• Otherwise fails to meet the conditions of this policy.

If a return is rejected, we will notify you by email. We may require the customer to pay additional shipping costs if the customer requests that an ineligible item be sent back.

8. Refunds

Once we receive and inspect your return, we will notify you by email whether your refund has been approved.

If approved, the refund will be issued to the original payment method within 10 business days. Refunds cannot normally be issued to a different payment method.

Your bank, card issuer, or payment provider may require additional time to process and post the refund to your account. This processing time is outside our control.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at support@twowinwear.com.

Any refund will be issued in the original transaction currency. Currency conversion differences, foreign transaction fees, and charges imposed by your bank or payment provider are not controlled or reimbursed by TwoWin Garment unless required by law.

9. Partial Refunds

Where permitted by law, we may issue a partial refund instead of a full refund when:

• The returned item shows signs of use or wear;

• The item is missing original packaging, tags, accessories, or parts;

• The item has been damaged after delivery;

• The value of the item has been reduced because of unnecessary handling; or

• Only part of a bundled or promotional order is returned.

If a deduction applies, we will explain the reason and the amount deducted.

10. Original Shipping Charges

Original shipping charges are generally non-refundable when an order was correctly fulfilled and delivered.

If the return results from a verified damaged, defective, or incorrect product, we will refund the applicable standard shipping charges or provide another remedy as required by law.

Additional charges paid for express, expedited, or optional shipping services are non-refundable unless the service was not provided or applicable law requires otherwise.

11. Refused and Undeliverable Packages

If a package is refused, unclaimed, or returned because the customer provided an incorrect or incomplete address, the order may be treated as a return after it arrives at the designated facility.

Where permitted by law, actual shipping, return shipping, customs, handling, or carrier charges may be deducted from the refund.

We are not responsible for delays or losses caused by incorrect or incomplete delivery information supplied by the customer.

12. International Returns

Customers returning items from outside the United States are responsible for arranging and paying for return shipping unless the return results from a verified error by TwoWin Garment.

Please clearly identify the shipment as a returned product when completing customs documentation. TwoWin Garment is not responsible for customs duties, import taxes, brokerage charges, or other fees improperly assessed because of incomplete or inaccurate return documentation.

Original customs duties and import taxes may not be refundable by us. Customers may need to contact their local customs authority or tax agency to request reimbursement.

13. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at support@twowinwear.com.

We will try to accommodate your request, but we cannot guarantee that an order can be changed or canceled after it has been submitted. Once processing or fulfillment has begun, it may be too late to modify or cancel the order.

If the order has already shipped, you may request a return after delivery in accordance with this policy.

If we successfully cancel an order before shipment, any amount already charged will be refunded to the original payment method.

14. Late or Missing Refunds

If you have not received an approved refund:

1. Check your bank or payment account again;

2. Contact your credit card company or payment provider;

3. Contact your bank, as processing delays may apply; and

4. If the refund still does not appear, email us at support@twowinwear.com.

Please include your order number and the refund confirmation when contacting us.

15. European Union and United Kingdom Cancellation Rights

If you are a consumer located in the European Union, European Economic Area, or United Kingdom, you may have a legal right to cancel an eligible distance purchase within 14 days after receiving the goods, without providing a reason.

To exercise this right, you must clearly notify us of your decision within the applicable cancellation period.

Returned goods must be sent back within the period required by applicable law. You may be responsible for direct return shipping costs unless the goods are faulty, incorrect, or applicable law provides otherwise.

You may handle the goods only to the extent reasonably necessary to determine their nature, characteristics, and functionality. We may reduce the refund where legally permitted if unnecessary handling reduces the value of the goods.

Legal cancellation rights may not apply to certain products, including personalized goods, sealed hygiene-sensitive goods after the seal has been removed, and other products excluded under applicable law.

Nothing in this section limits any mandatory consumer rights available in your jurisdiction.

16. Chargebacks and Payment Disputes

If you believe there is a problem with your order or refund, please contact us first so that we have an opportunity to investigate and resolve the issue.

Filing a payment dispute does not remove the requirement to return an item when a return is necessary and legally permitted. We may provide the payment provider with relevant order, delivery, communication, and return records when responding to a dispute.

This section does not limit your lawful right to dispute an unauthorized or incorrect charge.

17. Policy Abuse and Fraud Prevention

We reserve the right to refuse returns or take other reasonable action where we identify suspected fraud, return abuse, use of altered documents, substitution of products, repeated excessive returns, or other conduct that violates this policy or applicable law.

Any decision will be made based on the circumstances of the transaction and will not affect rights that cannot legally be limited.

18. Changes to This Policy

We may update this Return and Refund Policy from time to time to reflect changes in our practices, services, or legal obligations.

The revised policy will be posted on our website with an updated “Last updated” date. The policy applicable to your purchase will generally be the version in effect when your order was placed, except where a change is required by law.

19. Contact Us

If you have questions about a return, exchange, damaged item, or refund, please contact us:

TwoWin Garment LLC
Website: https://www.twowinwear.com
Email: support@twowinwear.com
Phone: +1 808-528-2396
Mailing address: 19713 E Wagontrail Dr, Centennial, Colorado 80015, United States

Please contact us before returning any product. The mailing address above is not automatically the return address.